ASPECTS REGARDING THE QUALITY OF SERVICES IN A 5 STAR HOTEL

Authors

  • Mariana Eftimie Universitatea Petrol - Gaze din Ploiesti

DOI:

https://doi.org/10.4316/rdt.28.436

Keywords:

service quality, hotel, costumers, tourists, competition

Abstract

Abstract

Obtaining quality is a difficult issue, especially in the field of services where, besides other factors, the consumer’s behavior also intervenes. Providing a good quality service implies both the ability to have control of the activity at any time and the ability to solve the special problems that may arise.

It is not enough for a company to declare its attachment to the provision of a quality service, to recognize the importance of quality in front of consumers. The quality of services must be outlined, expressed, defined. Hotel Ioana is the first boutique hotel in Sinaia and on the Prahova Valley, which has been classified in the 5 star categor

Author Biography

Mariana Eftimie, Universitatea Petrol - Gaze din Ploiesti

Conf. univ dr.  la Departamentul Administrarea Afacerilor, Facultatea de Stiinte Economice

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Published

30-12-2019

Issue

Vol. 0 No. 28 (2019)

Section

Articles

License

Revista de Turism: Studii si Cercetari in Turism (RDT) is an open access scholarly journal that allows free access to its content (articles, issues). RDT is available online to the readers without financial, legal, or technical barriers (no publication charges), based on the theory to keep an article's content intact. Authors can use Creative Commons licenses to specify usage rights of articles. Copyright of articles belong to authors.

Licenţa Creative Commons
This work is licensed under a Creative Commons Attribution License 4.0.